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At Nure Cosmetics, we are committed to providing our customers with a smooth, reliable, and satisfactory shopping experience. This Service Policy explains how we handle orders, deliveries, customer concerns, returns, exchanges, cancellations, and refunds.
By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.
1. Order Placement
Customers are responsible for providing accurate and complete information when placing an order, including their name, phone number, email address, and delivery address.
Please carefully review your order details before completing your purchase.
Nure Cosmetics reserves the right to contact customers to verify order information when necessary.
Orders are subject to product availability. If an ordered product becomes unavailable, our team may contact the customer regarding the available options.
2. Order Processing
We aim to process and dispatch orders as efficiently as possible.
Once an order has been confirmed and processing has begun, changes or cancellations may not always be possible.
Customers who need to make changes to an order should contact our customer service team as soon as possible.
3. Shipping & Delivery
Orders are delivered through our designated courier or delivery partners.
Delivery times may vary depending on the customer's location, courier operations, weather conditions, public holidays, unforeseen circumstances, and other factors beyond our control.
Customers must provide a complete and accurate delivery address and an active contact number.
Nure Cosmetics cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
If a courier is unable to deliver an order because the customer is unavailable, unreachable, or has provided incorrect delivery information, additional delivery attempts or charges may apply where applicable.
4. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact our customer service team with your order number and delivery details.
We will review the order status and, where necessary, coordinate with the relevant courier to investigate the issue.
Delivery delays caused by circumstances beyond our control may require additional time to resolve.
5. Damaged, Incorrect, or Missing Items
We take reasonable care when preparing and packaging every order.
If you receive a product that is:
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Damaged
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Incorrect
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Missing from your order
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Damaged during delivery
Please contact us immediately.
Any issue with an order must be reported within 24 to 48 hours of receiving the order.
To process your request, we may ask you to provide:
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Your order number
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Your name and contact information
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Clear photographs or videos of the package and product
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A description of the issue
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Any additional information required to investigate the matter
Failure to report an issue within the specified timeframe may affect eligibility for a replacement, exchange, return, or refund.
6. Returns & Exchanges
If you experience an issue with your order, you must contact Nure Cosmetics within 24 to 48 hours of receiving it.
Returns or exchanges require prior approval from our customer service team.
For hygiene and product-safety reasons, opened or used cosmetic products may generally not be eligible for return or exchange unless the product is determined to be defective, damaged, incorrect, or otherwise eligible under this policy.
Products must meet the return requirements communicated by our customer service team.
Please do not send any product back without first contacting us and receiving return instructions.
7. Refunds
If a refund is approved, Nure Cosmetics will process the refund within 2 business days of the refund being authorized.
Once processed, the time required for the amount to appear in the customer's account may depend on the customer's bank, payment provider, or financial institution.
Where possible, refunds will be issued through the original payment method.
The approval of a refund will depend on the circumstances of the order and whether the request meets the requirements of this Service Policy.
8. Order Cancellation
Customers who wish to cancel an order should contact Nure Cosmetics as soon as possible after placing the order.
Cancellation requests can only be accommodated when the order has not already been processed, packed, or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.
9. Return Shipping
If a return is approved, our customer service team will provide the customer with the relevant return instructions.
Responsibility for return shipping may depend on the reason for the return and the circumstances of the case.
Customers should not return products without receiving confirmation and instructions from Nure Cosmetics.
10. Product Use & Customer Responsibility
Customers should carefully read and follow the instructions provided with each product before use.
Skincare products should be used only for their intended purpose and according to the recommended instructions.
Customers are responsible for checking product ingredients and considering any known allergies or sensitivities before use.
If you have concerns about using a skincare product, consult an appropriate healthcare professional before use.
Nure Cosmetics cannot be held responsible for issues resulting from improper use, misuse, failure to follow product instructions, or use of a product contrary to its intended purpose.
11. Customer Support
Our customer service team is available to assist customers with questions or concerns regarding their orders, deliveries, returns, exchanges, and refunds.
When contacting us, customers should provide their order number and relevant information so that we can review the matter and provide appropriate assistance.
We aim to handle customer concerns fairly and efficiently.
12. Policy Exceptions
Certain situations may require individual review.
Nure Cosmetics reserves the right to assess each request based on the circumstances, available information, and applicable requirements of this Service Policy.
Any exception to this policy is granted at the discretion of Nure Cosmetics and does not automatically create an entitlement to the same exception in future cases.
13. Policy Updates
Nure Cosmetics may update or modify this Service Policy when necessary.
Any updated version will be published on the website and will become effective from the date stated in the updated policy.
14. Contact Us
For questions or assistance regarding your order, delivery, return, exchange, cancellation, or refund, please contact us using the customer support details available on the Nure Cosmetics website.
When contacting us regarding an order, please provide your order number and relevant details to help us assist you efficiently.
Nure Cosmetics
Website: nurecosmetics.com
Email: thenurecosmetics@gmail.com
Phone/WhatsApp: +92-337-5565656