Add your policy content here. Use H2 headings for each numbered section.
📹 Unboxing Video Required
Please record a clear, continuous unboxing video before opening your parcel. The video must start with the sealed package and continue without any cuts until the product is fully unpacked.
Return & Exchange Eligibility
We only accept returns or exchanges if:
-
You receive a damaged or broken product.
-
You receive the wrong item.
A valid unboxing video is mandatory for all claims. Claims without an unboxing video will not be accepted.
Terms & Conditions
-
No Cash Refunds: We do not offer cash refunds. If your claim is approved, a replacement product will be provided.
-
Reporting Time: Any issue must be reported within 24–48 hours of receiving your order.
-
Product Condition: The product must be unused, unopened, sealed, and in its original packaging.
-
Proof Required: Please provide your order number along with a clear unboxing video showing the issue.